Privacy Policy
Petplanet.co.uk is committed to protecting your privacy. We will never sell or rent your personal information for marketing purposes.
If you have indicated that you are happy to receive email notifications of offers from Petplanet.co.uk, your email address may be used to send you updates, promotions, and relevant product information. You can update these preferences from the account page at any time.
In the event of a change in ownership or structure of the business, the control and permissions that you have granted to us with regard to your personal data may be transferred to the new owner or controlling entity.
What information do we collect and why?
We use various pieces of information to help us improve your experience in different ways, but we won't ask you for information that we don't need.
Contact Details
Name
Billing Address
This is essential to allow us to complete our contract with you. Also, we use this to help detect and prevent fraud against you and us.
Delivery Address
We simply need to know where you want us to send the order if it's not going to your billing address.
Phone Number & Mobile Number
We keep in touch with our customers if we have a query with your order and the best way to do this is to give you a call.
We use your mobile number to improve your experience. We use a variety of couriers to deliver our orders, most of whom will send SMS messages to let you know when they are delivering your parcel. Some provide a 1 hour delivery window and options to divert the parcel in transit, all designed to improve your experience.
Email address
This is essential to have an account with us.
We have a contractual requirement to send you information about your order such as confirmation and dispatch notifications.
Our couriers may also use this to keep you informed about your delivery and provide options to amend delivery timing.
We may also send you exclusive offers, discount vouchers, and new product information where you have opted in. You can change your preferences on the account page or unsubscribe via any email.
Payment Details
Debit/Credit Card details including Security/CVV code or your PayPal information.
We do not store this information.
It is required to complete your purchase, detect and prevent fraud, and process refunds.
We use trusted third-party providers to process all payments.
Communication Details
Via Phone / Email / Contact Form / Social Media
We keep records of communications to help resolve queries, improve our service, and enhance customer experience.
Purchase History Details
This allows us to assist you with queries, manage product recalls, and keep you informed about relevant product updates.
We also use this information to manage any loyalty or reward schemes associated with your account.
Favourite Product Details
This helps you navigate our website more easily and is fully within your control.
Product & Service Reviews
We may invite you to review products or services. Reviews may be published in a way that does not identify you personally.
Competitions or Prize Draws
If you enter a competition or prize draw, we use your information to administer the event and notify winners. We may also use this information for marketing where you have consented.
Sharing your information
We will never sell or rent your information to third parties. However, we share necessary information with trusted service providers to complete transactions, including payment processors and delivery partners. We only share what is required.
Your rights
You have the right to understand how your data is used.
You can request a copy of your data.
You can correct inaccuracies.
You can opt out of marketing communications at any time.
You can request deletion of your data, subject to legal and operational requirements.
Changes
Any updates to this policy will be posted on this page. Where appropriate, we will notify you of significant changes.
Cookies
We use cookies to improve your browsing experience and maintain your session. Please see our cookie policy for more information.
In Summary
We are committed to protecting your privacy. If you have any questions, please contact us at info@Petplanet.co.uk. For more details, please refer to our Terms and Conditions.