Petplanet Business Update

We want to reassure our customers that we are continuing to operate as normal and all orders are being fulfilled.

Petplanet.co.uk is now operated by 12Paws Limited, following a recent business transition. The new ownership is focused on strengthening the business for the future - including improving stock availability and building stronger supplier partnerships over the coming months.

We remain committed to providing a reliable service and supporting you and your pets every step of the way.

If you have any questions about your order or the business, please don't hesitate to get in touch - we're always happy to help.

Frequently Asked Questions

Is Petplanet still trading?

Yes — Petplanet is operating as normal, and customers can continue to shop with us as usual.

Can I place orders as normal?

Yes — orders are being processed and dispatched as normal, we are using DPD for most of our orders.

Will my order be fulfilled?

Yes — our team is continuing to process and support all customer orders. Couriers are collecting 6 days a week from our warehouse.

Are returns and refunds affected?

We aim to handle all customer queries, including returns and refunds, as smoothly as possible.

If you need assistance, please contact our team and we’ll guide you through the process.

What is 12Paws Limited?

12Paws Limited is the company that now operates Petplanet.

Its focus is on continuing the business and building a strong, reliable service for customers.

Further Information

Did Petplanet go into administration?

The previous company, Petplanet.co.uk Limited, entered administration.

Following this, the business and its assets were acquired by 12Paws Limited, which now operates Petplanet moving forward.

Why have I seen news about Petplanet?

You may have seen news relating to the administration of the previous company.

Petplanet continues to operate under new ownership, with a focus on maintaining service and improving the business for the future.