Shipping policy
Delivery procedure
The majority of goods are shipped from our central warehouse; a few products are shipped from other locations and in these cases you may receive more than one delivery.
Tracking your order
We know once you have placed your order you want to know when it will be delivered, we will keep you informed by sending you an email to let you know: -
- Which of our courier partners will be delivering your order
- The courier tracking reference number
- A link to the courier tracking website
If for any reason you are not able to track your order using the details on this email then please get in touch using our contact form.
Damaged Goods
If your goods arrive damaged when delivered then we apologise and will do everything we can to rectify the situation.
IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us within 48 hours using our contact form. Failure to do this may result in the item not being replaced.
The legal stuff
When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time Petplanet.co.uk are entitled to withdraw the offer.
Petplanet.co.uk will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
For further information regarding all aspects of Petplanet.co.uk's contracts with customers please see our full Terms and Conditions.