About Us
Petplanet.co.uk - The World Of Pets And Their People
At Petplanet.co.uk, we’ve been passionate about pets for over 25 years. What began as a desire to provide the best pet products has now grown into a trusted destination for everything pets need – from premium food to toys, litter, and more. We understand the world of pets and their people, and we’re here to ensure they receive the very best care.
Offering more convenience, more quality, and more care for the pets you love is at the heart of what we do. Our subscription service makes it easier than ever to keep your furry companions stocked up on their essentials, while our loyalty scheme rewards our most dedicated customers with great deals and exclusive perks. We pride ourselves on offering a wide variety of high quality products and building lasting relationships with our customers.
We’re here to make sure your pets have everything they need to live their happiest, healthiest lives!
Prescription Medicines
When it comes to veterinary products we aim to provide a top quality service, and to show our commitment to this, our staff who review your veterinary orders are all AMTRA, (Animal Medicines Training & Regulatory Authority), qualified Suitably Qualified Persons (S.Q.P's).
Meet our S.Q.P's
(or Animal Health Advisors as we like to call them!)
Jacqueline Pullinger - QC30447
Emma McNee - VP1355C
Aimie Caldwell - VP1354C
How can you confirm our S.Q.P’s are currently registered with the relevant governing body:
- You can check the Register of SQP’s on the Veterinary Medicines Directorate, (V.M.D), website, here: http://www.vmd.defra.gov.uk/registers/sqpregister.aspx
- You can search via the S.Q.P numbers quoted above, the S.Q.P’s name, or alternatively you can ring the VMD on 01932 336911 and quote the S.Q.P code number to check their status.
Should anything go wrong, how to contact us to make a complaint:
Whilst we aim to offer you impeccable customer service at all times, there are occasions where things may go wrong. If you are unfortunate enough for this to happen then please contact us directly on: info@Petplanet.co.uk or call us on 01506 605150.
If for any reason our response does not satisfy you then you may contact either the:
V.M.D: postmaster@vmd.defra.gsi.gov.uk
OR
AMTRA: https://www.amtra.org.uk/Complaints
Email: info@amtra.org.uk
Adverse Reactions to a medicinal product
On occasion, there can be circumstances where your pet suffers an adverse reaction, or a lack of efficacy when you have used a product. This should be reported directly to the V.M.D, using the details below:
https://www.vmd.defra.gov.uk/adversereactionreporting/
Can I use this on my pet?
The V.M.D hold a full list of all veterinary medicine products, which are authorised in the UK. This database can be found on their website here:
http://www.vmd.defra.gov.uk/ProductInformationDatabase/
Contact Details
To find out more about the petplanet team, please visit our Facebook Page
Petplanet.co.uk Limited
Registered in Scotland No SC197870
Registered Office:
5 Kingsthorne Park
Houstoun Industrial Estate
Livingston
West Lothian
Scotland
EH54 5DB
Please note: our premises are not open to the public